To get information about all your support needs regarding our site, you can send an e-mail to [email protected] or call us for 6 days in a week except Sunday at 0212 283 87 72 / between 10:00 - 18:00.

Your cargo will be sent free of charge for your online purchases at rasitbagzibagli.com. Free Shipping: Your orders are sent free of charge via Yurtiçi Courier Service. Your orders will be sent to your registered delivery address by the courier service within 7 business days. Please check your shipping address before placing your order. Free Return Shipping: If you want to return the product or products you purchased, you can send them free of charge via Yurtiçi Courier Service within 15 days.

Return & Exchange
Can I return the products I purchased from Rasitbagzibagli.com? It is the basic principle of our company that you are happy with your shopping from Rasitbagzibagli.com. If you want to return your product, we will be happy to assist you as quickly as possible under the following conditions. You can return your products with invoice date not exceeded 15 days and product protection label not removed or used, which can be resalable together with all their accessories, by filling out the return form on the back of your invoice, to the address below. Returns that do not comply with these conditions will not be accepted and will be sent back to you with return delivery fee to be paid by you. For this reason, we recommend that you try your products as soon as possible when they reach you in a way that they do not deteriorate, and if you think they are not suitable, you send them back as stated above. You will be informed by e-mail when your returned package is delivered by us. After checking whether the returned products comply with the return conditions, refunds for accepted return requests are forwarded to the bank within 2 business days. Your refund will be made by your bank in the same way as the payment made to your payment instrument (installment purchases will be refunded in installments). The speed at which this process progresses depends entirely on your bank's internal processes.

What are your return conditions?
For product returns and exchanges, the product must be submitted with the delivery note or invoice, the product must be unused and must be delivered with all its accessories in the same condition as it is delivered to you.
The invoice date must not exceed 15 days.
The product protection label and the product cardboard label must not be removed.
The product must be resalable to a different customer.

There is no refund for returns made in stores. The refund amount is refunded by the Online Shop to the credit card from which the purchase was made.

What is your product exchange procedure?
The products you have purchased from the Online Shop can only be exchanged in our stores. If there is no Raşit Bağzıbağlı store in your area, you can fill out the return form sent with your products and send the product to our return address for your return request.

DELIVERY
Your products are sent to you with a return form.
You must indicate your return request in the return form and state the reason for the return against the barcode of the product you want to return.
When sending the product back, the return form filled out by you must be placed in the package, and the return label must be pasted on the package. This label contains the BUYER'S ADDRESS and THE RECIPIENT PAID CUSTOMER CODE OF THE YURTİÇİ COURIER SERVICE. Therefore, you will not need any other information when delivering the product to the courier service.

Return Customer Code: 305814100
Return Address: Levent Mahallesi, Levent Cad. No:34, 34330 Beşiktaş/Istanbul - Europe
When will the refund be made for the product I returned/canceled?
The return process is initiated by checking that the condition of the product complies with the return conditions. When the return is approved, the product fee will be refunded to your credit card within the legal period of 10 business days. This period starts when the product you returned is received at the store. When your return request is approved and the product amount is refunded to your credit card, you will be notified by e-mail.

IMPORTANT NOTE: Products purchased from stores cannot be exchanged or returned from the online shopping site.

DELIVERY
What are the product supply conditions?
Products sold through Rasitbagzibagli.com are limited to store stocks. After the customer order, the stock of the product in the stores is checked, and the customer is informed about the products that cannot be supplied because the product is out of stock, and the payment is refunded.

What is your delivery time? When will my package arrive?
All products sold on Rasitbagzibagli.com are supplied from Raşit Bağzıbağlı stores and delivered to cargo within 2-5 business days. The estimated arrival time for shipments within Istanbul is expected to be 3 business days, and for shipments outside Istanbul (3 to 5 business) days. The cargo company will deliver your order to the address you specified between 09.00-18.00 on business days.

What is your delivery time for international sales?
All products sold on Rasitbagzibagli.com are supplied from Raşit Bağzıbağlı stores and delivered to cargo within 2-5 business days. The supply time of the Logistics company we work with, DHL, is 3 business days. The duration of the product's stay at customs is unpredictable.

Will I pay shipping costs when I receive the product I purchased?
The delivery of the products you have purchased from Rasitbagzibagli.com is free of charge.

Will I pay the shipping costs when returning the product?
The shipping fee for the products you want to return is covered by our company. In order to benefit from free shipping, you can return your package free of charge with our contracted Yurtiçi Courier Service. For returns sent via other courier services, the shipping fee belongs to the buyer.

My order arrived when I was not at my address. How can I receive my order?
If no one is at the address at the time of delivery, the courier service officer will leave you a notice. A second visit will be made to the same address as of the business day following the release of the notice. Delivery will be made within 2 days after you call the courier service company's Customer Relations and inform them of the time zone in which you can receive your order at home.

Which company will my package be sent with?
Orders placed from Turkey are delivered to the address you specified via Yurtiçi Courier Service. Orders placed from abroad are delivered to the address you specify via DHL.

Do you deliver all over Turkey?
Delivery to all provinces and districts connected to the courier service company's distribution network is made by Yurtiçi Courier Service.

Do you have delivery abroad? Which countries do you sell to?
Our sales to EU, UK, US, DE, QA, AE, KW, SA, IR – IQ, AZ countries will be provided as soon as possible.

Do you cover the shipping costs for your international shipments?
For orders placed abroad, shipping and customs fees are the responsibility of the buyer.

Are deliveries made on public holidays?
Courier service companies do not deliver on public holidays.

What should I pay attention when I receive my order?
You can receive your order from the courier service officer by presenting a photo ID and signature.
Please open the package when receiving your product and make sure that its contents are complete and undamaged. In case of any mishap, send the product back by keeping a report with the courier service officer. Our Customer Service Department will assist you.

If you are not personally present at the address during delivery, your order will be delivered to the person at the delivery address after your photo ID is checked and your signature is obtained.